Hyatt Regency Frisco - Dallas

We had a wonderful stay at Hyatt Regency Frisco. The hotel is beautiful, modern, and very well maintained. The rooms were spacious, clean, and extremely comfortable, making it easy to relax after a long day. The staff was professional, friendly, and always willing to help, which truly enhanced our experience. The amenities were excellent, and the location is very convenient, with easy access to shopping, dining, and major attractions in the area. Overall, this hotel exceeded our expectations and provided a comfortable, high-quality stay. We would definitely choose Hyatt Regency Frisco again and highly recommend it to others.

I stayed for 5 nights for a conference/program. The property is beautiful and the location next to Stonebriar Mall is unbeatable. The rooms are modern and the bed was one of the most comfortable I've slept in, bathroom supplied with shampoo/duschgel and soap. The conference facilities were great and it has 1 big conference room that could easily hold up more than 500 close to 600~ person. There is also 2 relatively small ones which can be used as dining/ballroom. There are 3 elevators which run really fast which you don’t have to wait a lot. Staff is very friendly and you are greeted with a big smile at the reception/lobby. Overall I had great experience and would recommend everyone without any hesitation. Only room for improvement would be adjusting the grind size (make it more coarser) of the coffee at the cafe for the perfect espresso. Ideally it should take between 25-35 seconds.

We recently had a 3-day stay for a special occasion and also to celebrate NYE. We reached out to the hotel beforehand for an upgrade as an Explorist, and also to ask if the hotel could provide some special amenity to surprise my spouse. The hotel went above and beyond my expectations: upgraded us to a King Corner, provided not one but 2 special amenities (a lovely cheesecake, a HPBD card with staff members' hand-written wishes and signatures, and a very lovely cheese platter and wine). Hotel staff were very kind, helpful and responsive to our requests especially via the text system. We would like to thank the hotel's staff for your hospitality. We had a wonderful stay and will definitely come back in the future!

We always stay at The Hyatt @ Stonebriar! Love that it’s connected to the mall, movie theater, and great dining options inside and surrounding area! Especially appreciate that my dog is allowed to stay with me! Savannah in the coffee shop and Jason at the service desk are two of our favorite staff members, although the valet and bar staff are awesome too! Always friendly and professional! I strongly advise anyone to stay a few days here! 😍

I stayed at the Hyatt Regency Friso one night for a quick business trip. The hotel is attached to the Stonebriar Center mall. While that did not impact me, I can see it as a great benefit if you're staying more than a day or two. Parking was simple and ample, no charge for self parking but valet is also available. The entire hotel is clean and new but I think it's been around a few years. I was upgraded to a deluxe king corner room and it was great. The room was good size, the bed was comfortable and the bathroom was awesome. The toilet was separated from the shower and sink area, so if you're a couple, there's options! The room was very clean upon arrival. I used the gym and it was large, had free weights and lots of cardio equipment, very clean and felt nice. I had a bit of a hiccup upon check in....I used mobile check in, which should negate the need for a lengthy check in at the desk. In the past, I have simply shown ID or just my Hyatt app check-in, got my key and moved on. This check in requested my ID and form of payment...which caused a delay because I don't travel with all my cards. I was willing to give another card but had purposely used my Chase Hyatt card and I was frustrated about the change. The employees recognized my frustration and remained calm and polite, ultimately correcting the matter, using my original card and getting me checked in. The employees' smiles and professional demeanor, despite my obvious frustration, kept me from blowing a gasket and demonstrated great customer service skills. I also received a follow up communication, explaining exactly why the mobile check in didn't flow well this visit...due to them upgrading me. The communication was another sign of great customer service. Things happen during travel and sometimes customers aren't "in the mood" for it....I think this was a great example of how solid training and expectations can keep everything positive.