Hilton Garden Inn Dallas/Richardson

I had a very disappointing stay, beginning with an unacceptable check-in experience and continuing throughout the night. When we arrived, we waited approximately 10–15 minutes for assistance while the front desk representative, Ray, was in the restroom. When he returned, he stated that his stomach hurt, which was unnecessary and unprofessional to share with guests. I asked a simple question about the room price because the Honors discount shown online differed from the regular rate, and I specifically asked if the Honors discount had been applied. Instead of answering my question, Ray responded in a rude and dismissive tone, saying, “Just like every hotel, there is an incidental fee, which you’ll get back in the morning.” This did not address my question and came across as condescending. When my friend calmly expressed that the interaction felt disrespectful and could have been handled more politely, Ray handed us water but did not acknowledge his tone or attitude. There was no apology, clarification, or attempt to resolve the issue. To make matters worse, there was a loud, persistent noise coming from the room’s vent throughout the night, making it very difficult to sleep. This issue further impacted the quality of our stay and was never addressed. Overall, this experience fell far below expected hospitality standards. I hope management takes this feedback seriously and works to ensure better training, accountability, and room maintenance moving forward.

About a month ago, I stayed at the hotel for 10 days following a relocation. My experience was positive. The rooms were clean. Mattress, pillows, and bedding were all comfortable. There is a daily breakfast that you can add for a cost, and it was fresh. Housekeeping was friendly and efficient. A special shout-out to the auditors: Rick, who made me feel welcomed and was patient to answer any question I had about the Dallas/Richardson area, and Dan, who demonstrated professionalism and excellent customer service. Toward the end of my stay, I met the GM, Ricardo, and in talking with him, I could see why my stay went so well. He's an awesome leader with an awesome team! All in all, I felt nothing but comfortable vibes during my extended stay.

Absolutely beautiful hotel! Rooms are immaculate, with black out window shades, so you can sleep well at any time. The staff, specifically Cora & the Gm (also a young man with a curly mustache that i didn’t catch his name) are the epitome of hospitality. So friendly & welcoming. The breakfast is delicious & there is a wonderful bar area where you can eat dinner. I absolutely love this hotel! Thank you so much for making my stay the absolute best that it could be!! Five stars!!

Second time staying here. Place needs renovations/updating. When I went down for breakfast, they charged me $11 for a singular cup of yogurt (and the granola was very stale). I am a Hilton Diamond member and assumed it was a free “continental breakfast,” given this is a lower-tier establishment. Room was clean, but the iron didn’t work, sprayed water everywhere, and got white stuff on my navy pants. Place just seems a little neglected/stuck in time. Will be booking at Marriott in the future.

So my Girlfriend and I arrived at the Hotel at around 5pm, and after I went round and around with Booking.com who had screwed up my reservations, and Tried to get me to pay an additional amount of money claiming that I had not paid the entire balance, even though I set this date up 2 months prior, in which I had to make an adjustment on the dates. Anyway, Finally, Rick....The Gentleman behind the counter. Figured out the problem for me. Allowing me to disconnect with the Booking.com person ( whom I will NEVER use again) he got me all signed in. He even thru in a couple of breakfast passes, because of the booming.com aggrevation. So Kudos to Him !!! After we were settled in, we came back down and enjoyed a very nice dinner in the onsite restaurant, Another Major Plus. BTW My Girlfriend said that she thought the breakfast was the best that we've had so far of all the places that we've stayed at lately it has the Best Breakfast of them all. I agree with her. The room was perfect especially the climate control it kept us comfortable while not being noisy like most the other ones we've encountered. We only stayed the night. So we did not have time to visit the pool or any of the other amenities. But it was definitely worth the time and money spent . OH. But before I finish. Just 1 minor critique to add. The bathroom was sort of cramped and the drain plate in the bottom of the shower was loose. So that was a fail with that. I'm afraid that Tru By Hilton in Rockwall TX best you with that one. But that was the only complaint