Renaissance Dallas at Plano Legacy West Hotel

This is one of my favorite hotels, if not the best, to stay at when visiting the DFW area. The staff is amazing… from the time you check in to the time you leave you get exceptional customer service. The hotel is very clean and has a good ambiance, including the bar and restaurant areas. The location is also amazing! It’s on a shopping strip with many retail and restaurant options. They also offer shuttle service within a radius, this I have not needed to use but thought it was nice. The only reason I am giving them a4/5 in rooms is because parking is not included in the price, the hot water is not very hot and the price is high per night. With all this said, it is still my favorite place to stay at and I will continue to return.

Awesome experience! MJ, who checked me in, was very pleasant and provided lots of helpful information about the area. The hotel is in a great location with plenty of restaurants and shops within walking distance. My room was ready when I arrived, and it was clean and comfortable. The linens were soft, and overall I had a wonderful stay. I would definitely stay here again the next time I’m in the area.

Overall, the design of the lobby and hotel amenities is nice. The bathroom in the room, however, needs work. There’s a sliding barn door with no lock and when you open the door you stare directly at the toilet. So, a king sized-bed room should be for a single occupant or a couple who are more than comfortable with each other. The Executive Lounge doesn’t advertise its hours or what it offers and when; alcohol (including beer and wine) is not complimentary - not a similar experience from other Marriott Executive Lounges. We’re staying over the holidays, and despite this, the lounge should have some hours available for those who may not celebrate the holidays or may be celebrating in a non-traditional manner.

Stayed at this hotel for a wedding last night and the hotel was nice but giving a 3 star as the lobby clerk or manager kept yelling at us and other guests while taking group photos in the lobby. VERY RUDE! This was at midnight on 1/3 and totally inappropriate.

From check-in to the attention to detail in service, this hotel truly checks all the boxes. It outshines even some 5-star properties I’ve stayed at. A special shout-out to Maddie at check in for going above and beyond! If you hold Marriott status, this is one of the few hotels that makes you feel truly valued and keeps you loyal to the brand