Frost Bank

Needed to cash a check and also a withdrawal and went inside at the Park and Preston location. Greeted so graciously by Zack who offered to help and also offered cold bottled water on this very hot day. Alex took care of my transactions so professionally and with a great amount of discretion. Counting out the cash was done correctly and extra care was taken to not count too loudly. I can't begin to tell you how rare this is in any banking environment but this level of professionalism, customer service and appropriately dressed (dress slacks,shirt and ties) is the ONLY thing that separates Frost from any others. I wish Frost would consider Alex and Zach for training and continuity in all their employees and branches. No customer would ever be unsatisfied!

I have been a long-time customer of this branch, and I consistently have an exceptional experience. The staff treats customers, including myself, with the utmost respect and care. I would like to extend my heartfelt appreciation to Zack, who impressively remembers customers by name, even after an extended period. Thank you, Zack, for your assistance and your personable approach.

I have been a customer for 40 years. My purse was stolen and had to open new accounts. I wrote a check from my personal Frost account to my business account at a different bank. Frost decided it was fraudulent and rejected the check. AFTER they rejected the check the branch manager calls me to see if it was fraudulent. I assured h it was not! Why could they not called me before the decided it was fraudulent??? I asked him to contact the my loan officer at my business bank and explain what happened. I did not want, in anyway, for this to reflect poorly on me. And to the astonishment of my loan officer the Frost Branch Manager stated to her he did not understand what the big deal was and it only cost me $5.00. Well, guess what? It was a big deal and is even a bigger deal now!! Because my business account has been flagged to the loss prevention dept resulting in a significant number of checks bouncing. This branch manager could careless that I have banked there for 40 years.

Walked in no one said hello except for the lovely young lady that was one of the bankers. I only needed a new debt card. But the two guys that are working the front counter was to damn busy doing nothing but talking to each other and looking down. So I left!! I would rather drive out of my way and go else where for service over getting help from rude uninterested people. If you don't mind thr lack of customer service than this is your place. But I would like for the people who suppose to be working at your financial institution to better than that.

I had been to three other banks trying to deal with opening new business banking accounts. They were near impossible to deal with. My current bank was the worst to deal with and I am ending up leaving them completely. I went in to Frost Bank on a Saturday morning, unannounced, and left with personal and business accounts setup. It took maybe an hour. Great experience.