Department store chain with apparel, shoes & accessories, plus beauty products & home goods.
5 reviews
Shopping experience was excellent. However, gift wrapping took over an hour. One ahead of me, the clerk had to stop to help a customer after me who lost a package. Bringing a manager in to assist in the search…and both myself and the customer before me had to wait for them to finish with the customer after us before they would complete our paid gift wrapping. If it were not for the excellent shopping experience, this would have gotten one Star.
50% off sale happening now ... Everything has been moved to the downstairs area. Nothing is organized by size even though the fixtures are labeled, but if you don't mind hunting you will find some bargins.
Store is closing and all merchandise is 50 percent off. Sounds good, right? Wrong…they only had two registers open for the entire store. The line to check out had over 30 people waiting. Not worth an hour waiting for 50% off some already overpriced stuff!
Updated review, July 2025: Although the rest of the mall is rather empty, Dillard's here is a trooper! Their floors are well-stocked with the latest merchandise. They have employees ready to assist. The fitting rooms are neat and tidy. The colorful racks of name brand clothing and shoes and everything else, just wow! Look for special deals on the clearance racks, shop midweek daytime if you want a truly quiet experience, and of course, enjoy the great air conditioning while you shop. It really is splendid pickings. Old review from 2019: I am telling you what. This store is only getting better, mostly thanks to conscientious staff who take their work seriously and with pride and joy. We all enjoy a bit of shopping when we can, and sometimes it is a dull, soulless experience wandering around a store and hoping to find that exact something or that inexact something. It gets tiresome and sometimes hopeless. Dillard's employees are like your shopping sidekicks, your C3PO of exploring the sandy dunes for what you need. We found our helper in the kind, vivacious assistance from a gal in the men's accessories/cologne counter. Renate (not sure of spelling) was quite delightful as she showed us around to the different counters and helped us to discover a new cologne for the upcoming Father's Day gift we wanted. She was patient and yet pointed us in all the right directions so we could decide. What a joy to have her assistance! We purchased a new cologne and got a few samples of a couple others. Due to a promotion we also got a small gift of a travel mini container for cologne. Of course, as I always do, I saved the perfume-soaked sample cards of the different fragrances we had tried. They will be in the dresser drawers at home to provide a nice scent and we will remember how helpful Renate was for a long time. Thank you, Dillard's, for hiring good people and stocking great products.
We love to shop at this Dillards...it's quiet and always has plenty of parking available>. My wife loves the shoe selection. I love the prices and how easy it is to buy her presents at a respectable price
2501 Dallas Pkwy
Plano, TX 75093
Is this your business?
Claim this listing