Chase Bank

My father recently passed and when I called Chase Estate Team and they told me to take the death certificate to a branch, sign the heirship and indemnity form and that the branch could then transfer funds to my account. The banker here did mention up front that he has never done this and wasn't aware of the process and that is fine. But he just kept making it worse and was rude and flat out incompetent the entire time. He initially told me I would have to come back another day. So I called the estate team on my cell and they said that was absolutely not the case and wanted to speak to him. Banker said he can't touch my phone so estate agent got upset with banker and told me to place the call on speaker phone. Banker asked the estate agent from chase for a number which I assume is for security purposes and the estate agent had to correct him and tell him that he (banker) is actually the one who needs to prove that number to him. He then provided a number that was invalid. He said it must have expired and had to provide a new one. They kept going back and forth too much to mention but then banker is saying he can't move the funds directly to my account. Agent had to correct him and say since I also have a chase account that they can infact do that. He then asked me to verify my account number which was pointless because he was not going to do anything with my account. It was the teller who was going to do the transfer. He just kept making everything more difficult than possible. They then sent me to the teller who said she wasn't sure what to do this (a simple transfer and account closure since hold on finds and everything else has already been completed). She said I had to wait for branch manager who again said they can't transfer the funds to my account because I would have to be. Charged a wire fee. I told them to do whatever they had to do. The branch manager took forever then had to wait for the teller to help him. Ridiculous that she "didn't know what to do" so I had to initially wait for him but then he "didn't know what to do". This was the worst customer service to have to deal. I have been waiting here for an hour and now they are saying they have to call back office. This location needs re-training in their processes

I am writing to express my sincere gratitude to Branch Manager Alex for the exceptional service provided during the process of converting my account. Alex truly went above and beyond, taking extra care to ensure the transition was smooth and efficient. His willingness to go out of his way to assist me made a significant difference, and I couldn’t be more pleased with the experience. It’s rare to encounter such dedication, and I wanted to make sure his efforts are recognized. Thank you again, Alex, for your excellent support!

I am a Chase Bank customer. I would like to personally thank Ms. Grace for her support and assistance. Much respect and thank you.

My mom and I needed to talk with someone to figure out how to set up automatic pay. We were sat with this Indian lady at her desk and right off the bat, she was disrespectful. My mom didn't say anything or look uncomfortable so I let it slide. Soon, she started acting like she was looking down on my mom. My mom's second language is English so I help translate for her when she needs help, that's why I came with her to the bank. Whenever I would try to explain stuff to my mom, the lady would cut me off and asked me, "How does your mom not understand this?" I asked her to give me a moment to translate but she was very impatient. After that, she ignored the fact that I was even there and tried to get my mom to sign stuff without my mom understanding what she would be signing. Some things I knew my mom definitely should not sign and the lady seemed very annoyed when I would tell my mom not to sign those. Every time I tried to translate, she would yell at my mom quite loudly, saying, "I already told you!" When I felt like it was near the end of the session, I got up quickly, the chair almost flying backwards, and told my mom it was time to go. My mom said she had more questions but I told her we were done talking and we left. My mom didn't notice what was happening the entire time but I did. I was furious. In the end, the lady didn't even know what she was doing because our autopay didn't go through and we had to go back again. We were put with her again because everyone else was busy. I told my mom to let me handle it. The lady ignored me again, asked my mom, "Are you stupid?", then told us we had to go to another bank for the autopay to figure it out. Turns out, we sent $2000 somewhere we don't know because we followed her directions the first time and the other bank fixed our autopay without issue. I haven't seen the lady since when I visit the bank and I hope she was fired. Someone like that should not be handling someone else's money.

I do appreciate Allveno to help me verify and completion the credit card application! Thanks