The UPS Store

The young man working today was outstanding in his prefoessionalism, courtesy, efficiency, and going out of his way with thoughtfulness and awareness for my needs. I am so grateful for the whole experience. The store is very visible and clean. If you need their email to forward any docs, they have their email printed clearly and largely on laminated paper for you to use. It saves time and minimizes communication errors if it were given verbally. This will be my new print and shipping location.

Fabio was absolutely amazing and made my return much easier! He was so kind and swift, which is exactly what a customer wants when simply trying to return a package. The owner, however, can work on his customer service — wasnt impressed with him.

Excellent service! I have used this location multiple times and they take good care of their customers. They are also open on Sundays which is convenient. Whenever I’m in Plano and need to ship, this is my go to place.

The employees here are great, the owner does not understand customer service. The owner talks on the phone while serving customers and make mistakes. Get the owner out of the store and watch the score improve. I only use because they are convenient. The location on Preston next to Pei Wei has great customer service so choose them if you can.

The person(probably owner) wearing glasses was extremely RUDE. He failed to provide a receipt, and when I requested one, he THREW the box onto the desk and said, “Take a picture.” His behavior was VERY unprofessional and unacceptable.