Staybridge Suites Plano - Richardson Area by IHG

The front desk clerks are trained to charged pet fees "per pet", not "per stay" despite the plain language of the hotel's pet fee policy. Please be sure to not fall for this deceptive practice when booking at this hotel.

Just a bit dated but quiet and comfortable. Lots of stores and restaurants nearby. The full size fridge is always a plus.

We stayed here for two nights over Memorial Day weekend while moving my son into dorms for a summer internship at UTD. I booked based on the reviews, but I'm baffled by the 4.3 star rating. This is a tired hotel with a small lobby and very mediocre breakfast. Staff and other guests were kind and friendly, and I know this is a mid-level hotel, but I was disappointed in the quality of everything - although I called ahead to ensure sheets were ready for the pull-out sofa, there were no sheets in the closet as described. There were only two sets of towels, not three. Breakfast was just edible and ok...we have stayed at so many comparable hotels around the country that I just felt this one didn't live up to its current rating. We will not be returning.

Location and service are amazing. Light switches were broken, tub stained and light on microwave is broken. Staff is amazing and said they were willing to fix it right away or after we leave.

Wish I could rate 6 stars. This place rocks. Especially for kids. I've stayed in a lot of hotels, this one is one of my all time favorites and would go out of my way to stay here if traveling through again. The rooms and beds are good. The usual huge Staybridge suites with a full kitchen, bedroom and living areas. I don't understand why Staybridge's cost the same as typical hotels. You get so much more! The staff is great. Friendly and helpful. Everything is clean and well-maintained. The free breakfast is great. They even have a free beer/wine appetizer thing on weekday evenings. Again, how is this place not more expensive than cookie-cutter hotels. The patio area is fantastic. It's shaded with a nice basketball court and grill. The biggest surprise is the pool. It's awesome. Most hotel pools are tiny with a ton of chlorine that burns eyes and dries skin. This pool is larger and I think might be saltwater because there's no chlorine smell. It's also warm. Many hotel pools are too cold. This hotel was perfect for our family with young kids.