Staybridge Suites Plano North - Frisco by IHG

From when we checked in till check out we had excellent experiences. From the front service desk to house keeping, everyone was friendly. The entire front desk staff was helpful and accommodating. It was obvious that Shawna at the front desk cared about us and she made sure we had everything we needed!

The Hotel Is Beautiful and very well kept. The front desk staff is very nice and helpful. And after meeting the manager I understand why. Laura is very kind, sweet and welcoming. I truly enjoy my stay and will stay again.

Staff, management, everybody working here... wants you to have a great stay. Rooms are clean, comfortable and very accessible to the North Plano tollway 121 area. I will definitely be staring here again because they did such a great job for me and my family.

We stayed at Staybridge for 4 days and had a mixed experience. Pros: The suites were clean, well-maintained, and equipped with all the essentials. The breakfast selection on the first two days was very good. The front desk staff were courteous and polite. Cons: Housekeeping was unavailable throughout our stay due to the long weekend. We had to change our own sheets, request supplies, and handle basic upkeep ourselves. This made the experience feel more like an Airbnb than a hotel. Breakfast options were significantly reduced on days 3 and 4, likely due to supply shortages, but staff did not offer any explanation or apology. Despite the inconveniences, full charges were applied, late checkout was not accommodated, and no meaningful solutions were offered. While the front desk staff were apologetic, they were unable to provide practical assistance. Overall, while the property itself is clean and comfortable, the lack of consistent housekeeping and limited breakfast options detracted from the overall experience.

I stayed at this hotel recently from September 5 to the seventh. My birthday is September 4 and I got married on September 5 as I arrived I was inappropriately by the manager Laura Rodriguez She is awesome. She did everything she can to make us feel welcome when I say your hotel have a beautiful angelic feeling , with kind and professional employees she’s the general manager so please treat her right because she treat your people right as well. What I mean about people is all those who come to visit the hotel from different places . I only stay an hour away. I was disappointed about a few things and instantly she went into action and made sure my Stay was comfortable not only that she acknowledge my birthday . Most importantly, she acknowledge that I am a newlywed I thank her kindly service and I do recommend this place the price is nice for the area. I also I would like to say thank you to the young man who worked nights I apologize I don’t remember his name because he was low and he wore sleeves to cover his tattoos to be professional. It’s amazing to be able to go somewhere you can afford and still have , great service with a smile.